Client story
Bürokratt: the Estonian state’s network of virtual assistants
Background
Bürokratt is an initiative of the Information System Authority (RIA) that aims to make it simpler for citizens and businesses to use public services.
Challenge
Dealing with the various state systems was fragmented and complicated. Building and maintaining the components required continuous technical expertise and compliance with national and EU requirements.
Solution
Devtailor develops Bürokratt in cooperation with RIA. The solution answers citizens’ recurring questions from the institution’s documents and routes more complex cases to the right official. The network of virtual assistants brings public-sector and private-sector systems together into a single whole.
- React
- Node.js
- PostgreSQL
- Java Spring Boot
Approach
We designed the technical and data architecture together with the client’s architects. The components were built iteratively, and we tested each major step with a prototype before building the full solution.
Bürokratt today
Bürokratt is in use in public services.
Devtailor’s AI solutions have revolutionised our approach to government services.