Sector
After handover, you can run the system yourselves
Public-sector projects begin with a procurement and end with a handover. We plan for both from day one: documentation, code and logs are produced as the work progresses, not after the fact.
Situations you will recognise
Citizens ask the same questions by phone and email
A virtual assistant answers them from the institution’s own documents and cites the source. More complex cases go to an official along with the background.
To find a service, citizens have to know which authority is responsible for it
A single chat window directs people to the right place, wherever they start. That is how Bürokratt, which we develop in cooperation with RIA, works too.
An official gathers data from two or three registers for a single application
We connect the databases via X‑Road so that everything needed arrives with a single query. No more searching by hand.
Documents have to be found in an archive spanning years
Search and classification work on the content, not just the file name. Each result comes with a reference to its original location.
The procurement requires an AI supplier that complies with the contract clauses
Transparency, risk management and human oversight are documented exactly as the contract requires.
Bürokratt: the Estonian state’s network of virtual assistants
Bürokratt connects public-sector systems with private-sector solutions. We develop it in cooperation with RIA: we designed the technical and data architecture together with the client’s architects and tested each component with a prototype before building the full solution.
Jupiter: ERR streaming on four smart TV platforms
We built smart TV apps for ERR’s Jupiter on Apple TV, Android TV, Samsung and LG TVs. The apps reach 55,000 devices across Estonia every month.
Procurement and information security requirements we meet
- National information security standard E‑ITS
- The solution is designed and documented according to the measures of the national information security standard E‑ITS, and at handover you receive a description of the security measures. We also build our own tools that help check compliance with the E‑ITS requirements.
- Accessibility, WCAG 2.1 AA
- Everything we hand over meets accessibility level WCAG 2.1 AA, and this is checked before handover.
Before you ask
- Who owns the code and documentation after handover?
- You do. We hand over the code, documentation and access; maintenance is your choice, not an obligation.
A working prototype in about three weeks
After process mapping, we choose one process together. You provide the data, and we build a working demo you can try yourself.
Book an initial call (opens in a new tab)Request a prototype